Your computer died? Don’t panic! A dead computer doesn’t necessarily mean you’ve lost all your data.

A dead computer doesn't necessarily mean you've lost everything...

Picture this, you go to turn on your computer and nothing happens. No lights, no whirring of fans, no nothing. Or maybe it starts to boot but freezes, hangs up, or gives you an error message that you can’t get past.  It’s an ugly scenario, but one that happens all the time.  Let’s face it, computers are sensitive electronic devices and as such are susceptible to failure from any number of causes including power surges, power outgages, overheating, static electricity, and life’s assortment of bumps and bruises (particularly for laptop and netbook computers) as well as failure due to age, poor design, manufacturing flaws, even individual component failures, in short, like a radio, TV, or any other electronic device, sometimes computers just inexplicably fail.

I often get asked by customers “what happened?” not because they would necessarily understand when I say the capacitors in the video card ruptured, but because they want to know what they can do in the future to prevent this from happening again.  Realistically? Nothing.  It didn’t fail because of anything you did or didn’t do. In fact, it’s more of an indictment of market pressures driving down the cost of PCs and forcing manufacturers to cut corners and reduce product lifespan to maintain what slim margin remains on the production of PC hardware.

But let’s get back to you and your dead computer. So there you sit with a dark screen and a sinking feeling that you’ve lost all your  family photos, your music collection, your documents, projects, resume, emails, contact lists, everything. And you know that when you ask anyone that knows anything about computers, what they think, the first words out of their mouth will be “do you have a backup?”

Ugh! You always meant to do that but never got around to it…

You may be aware that there are companies who specialize in recovering data from dead computers, but you also may be aware that typical prices for their services tend to run into the thousands of dollars.

What you may not be aware of however, is that a dead computer does not necessarily mean lost data.  In fact, in most cases, the hard drive can be easily removed from your dead computer and in a relatively straightforward operation, the data can usually be extracted from it during a housecall service without even having to send your computer anywhere.

Of course there are cases when the hard drive really is damaged and data cannot be recovered locally, but this is not typical.  So before you give up on ever seeing your baby pictures again, contact a professional local geek service like Stickynote Tech Services.  An on-site professional can usually tell in short order whether your data can be recovered directly, or if more drastic (and more expensive!) recovery services are required.

Some DO’s and DON’Ts when faced with a non-booting PC:

Do unplug it, Do call a professional at least for an opinion, Do make note of any error messages, unusual noises, or unusual performance leading up to the failure.

Don’t try a system recovery or any other operation that involves reinstalling Windows as this may get your computer running again, but can wipe out all of your data in the process!

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Stickynote! Tech Services is pleased to announce a special offer in effect through tax day (April 15th).  For any appointments scheduled before 4/15/2012, we will waive the travel fee.  Travel fees vary by town so your savings willl vary depending on what town you’re in.  Click here for a listing of towns serviced by Stickynote, and associated travel fees. Contact us today to schedule a convenient appointment and take advantage of the savings!

What sets Stickynote apart from the competition??

Original rainbow photo by stickynote owner and Chief Customer Caregiver, Andy Trask.
                  Be unique.

Today I was asked:  What makes you different from your competitors?

What a great question! Every business owner should know the answer to this question, and in a field like mine that’s full-to-bursting with every flavor of competitor from the megalithic corporations like Best Buy / Geek Squad, Staples / Easytech, to hometown techs, geeks, nerds, and consultants galore, answering and answering well, is kind of a put-up-or-shut-up moment don’t you think?

What I found as I carefully thought my way through the answer is that this is not just a question of who’s better or why.  It’s a declaration of our identity and a statement that defines our niche in the market.  So without further ado:

What sets Stickynote! Tech Services apart from our competitors:

What a long strange trip it’s been! In 1982, Stickynote! Tech Service’s owner and Chief Customer Caregiver, Andy Trask, joined the Personal Computer revolution, accepting a ground floor position at Canton-based IBM PC clone reseller, Leading Edge Hardware Products.  However, his knack for explaining technical things to non-technical people soon landed him a promotion into the telephone tech support group and the rest, as they say, is history.  Andy has had thirty years experience manning and managing quality and tech support functions in the personal computer industry of which the last eleven years have been spent performing in-home mobile geek services for residential and small business customers.

As a middle-aged baby boomer, Andy offers a maturity and perspective that his fellow boomers and similarly more mature customers can appreciate.  Let’s face it; unlike our kids (or our kid’s kids as the case may be), we did not grow up with computers in the home or at school.  It’s all still pretty new and a bit nerve-wracking for a lot of us, and knowing that the person coming into your home to help you is “one of us,” is reassuring, like the old-time doctor who made house calls.

We specialize in taking care of everything from the smallest glitches and simplest questions to the biggest crashes and most complex headaches, and we do it with no pressure, no judging, and no techno-babble. If you feel nervous or embarrassed, like you should know more about computers, don’t worry, you’re not alone, we hear that from customers like you every day and it’s okay, we’re here to help.

– Andy

It’s time for change…

Do you ever feel like the big companies have forgotten how to take care of their customers?

Or perhaps they’ve just lost sight of who you are in their rush to make profits for shareholders. No matter though, if you’re tired of trying to find good, reliable tech help; tired of settling for mediocre one-size-fits-all service offerings from big companies like Best Buy / Geek Squad, Staples, Verizon, or Comcast; tired of feeling like nobody is really in your corner looking out for you… try STICKYNOTE! Tech Services.


andy trask owner and sole proprietor - stickynote! tech services
Andy Trask, Stickynote! Owner and Chief Customer Caregiver

My name is Andy Trask, and Stickynote! Tech Services is my company.  When you work with me, there’s no sales pressure, no technobabble, and no giant corporation – just a mature and highly experienced veteran of the home computer service industry who is determined to succeed by treating every customer to an unexpected level of personal service.

Find out what it’s like to get world-class service wrapped in a friendly one-on-one relationship.  Call today to be delighted!

Call me personally:  508-369-9077


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