– SOLVED – How to set xfinity to display caller ID on TV

I see a lot of people complaining that their xfinity caller id service has stopped working and calls to comcast tech support result in frustration.  Well, I’m writing to let you all know that I fixed it on my tv and you may be able to fix it on yours by following the instructions below:

Please note that there are apparently several xfinity boxes. This worked for mine, yours may be different. My xfinity box has the rectangular remote control with voice control and a big xfinity button just below the voice control button. If your controller is different, this solution may not work for you. Okay, let’s do this…

  1. press the xfinity button on your remote control
  2. use the left/right buttons to scroll right until you have selected the gear icon and click the OK button (in the middle of the up/down/left/right keypad
  3. use the up/down buttons to  choose PREFERENCES then click OK
  4. use up/down again to select NOTIFICATIONS then click OK
  5. use up/down again to select XFINITY VOICE then click OK it should change from OFF to ON
  6. click the EXIT button (to the left of the voice control button)
  7. you’re done! now look at the upper right of your tv screen when a call is coming in and caller id should be displayed :)


Andy Trask


Andy Trask is the owner of Stickynote Tech Services. He has worked in the personal computer industry since taking his first position with Leading Edge Hardware Products in 1983. Since 2001, Andy has worked as a traveling computer geek performing onsite and in-home computer, networking, and technology service for individuals, families, and small businesses. Andy has serviced hundreds of customers in Southeastern Massachusetts and welcomes inquiries from anyone needing help with their computers, printers, network, or other high-tech products.

About Stickynote Tech Services:
Based in Mansfield Massachusetts, Stickynote Tech Services is a local provider of in-home computer installation, troubleshooting, and repair services, wired and wireless network installation and troubleshooting services, and general personal technology services to individuals, families, and small businesses in Southeastern Massachusetts including the south shore, Cape Cod, south coast, greater Taunton area, greater Attleboro area, lower Route 128, and lower Route 495.

Stickynote Tech Services: 508-369-9077